General Support Inbound & Overflow
Handles inquiries on order status, account balances, appointment bookings, and service policies 24/7 with zero hold time.
ENTERPRISE CUSTOMER SUPPORT & CX
AI agents that resolve, not just deflect. Autonomous support across voice, web, and backoffice.
Deliver instant, 24/7 resolution across phone, web chat, and email. Pine autonomous support agents understand complex customer intent, navigate legacy ticketing systems, verify identities, process refunds, and troubleshoot issues without making customers wait on hold.
Faster support.More resolved. Less spent.
Answer customers right away and resolve more issues on the first contact, at a lower cost per resolved ticket.
0 minFirst Response Time
0-Minute First Response Time
100% answer rate with zero queue wait times.
75%Operational Cost Reduction
75% Operational Cost Reduction
75% operational cost reduction per resolved support ticket.
92%First-Contact Resolution
92% First-Contact Resolution
92% first-contact resolution (FCR) across tier-1 and tier-2 inquiries.
Support Across Every Channel
Voice Support Line
Natural conversational turn-taking (<500ms latency), IVR navigation, queue holding, and warm human agent transfers.
Web & In-App Portal Action
Autonomous cloud browser agents log into internal backoffice portals to execute account modifications, subscription cancellations, and address updates.
Email & Async Resolution
Multi-turn follow-ups, document extraction, and ticket status updates.
Customer Support, From Intake to Resolution
Five workflows handle everyday inquiries, ticket triage, refunds, technical troubleshooting, and supervisor escalation.
Support Ticket Intake, Triage & Routing
Parses unstructured customer complaints across Zendesk, ServiceNow, and Jira; categorizes urgency and dispatches automated resolutions.
Refund, Return & Order Adjustments
Connects to ERP, WMS, and billing systems to verify return eligibility, issue replacement orders, or initiate refund transactions.
Interactive Technical Troubleshooting
Guides users through step-by-step device and software diagnostics with real-time branching logic.
Supervisor Escalation & Whisper Mode
Detects frustrated sentiment spikes and seamlessly bridges human supervisors with full context transcripts and recommended next steps.
Ready to deploy an autonomous AI workforcein your department?
Experience carrier-grade voice agents, stealth cloud computers, deterministic workflows, and full enterprise governance.