/* ── Escalations page ── */

.esc-page {
  max-width: 900px;
  margin: 0 auto;
  padding: 0 24px;
}

/* ── Header ── */
.esc-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 24px;
  gap: 16px;
  flex-wrap: wrap;
}
.esc-header h1 {
  font-size: 28px;
  font-weight: 700;
  color: #1a1a1a;
  margin: 0;
  letter-spacing: -0.02em;
}

/* ── Filters ── */
.esc-filters {
  display: flex;
  gap: 4px;
  background: rgba(0,0,0,0.03);
  border-radius: 8px;
  padding: 3px;
}
.esc-filter {
  padding: 5px 14px;
  font-size: 13px;
  font-weight: 500;
  color: #777;
  text-decoration: none;
  border-radius: 6px;
  transition: all 0.15s;
}
.esc-filter:hover {
  color: #333;
  background: rgba(0,0,0,0.04);
}
.esc-filter.active {
  background: #fff;
  color: #1a1a1a;
  box-shadow: 0 1px 3px rgba(0,0,0,0.08), 0 0 0 1px rgba(0,0,0,0.04);
}

/* ── Stats ── */
.esc-stats {
  display: flex;
  gap: 24px;
  margin-bottom: 24px;
}
.esc-stat {
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.esc-stat-num {
  font-size: 24px;
  font-weight: 700;
  color: #1a1a1a;
}
.esc-stat-label {
  font-size: 12px;
  color: #999;
  font-weight: 500;
}

/* ── List ── */
.esc-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

/* ── Card ── */
.esc-card {
  display: block;
  padding: 16px 20px;
  background: rgba(255,255,255,0.6);
  border: 1px solid rgba(0,0,0,0.06);
  border-radius: 10px;
  text-decoration: none;
  color: inherit;
  transition: border-color 0.15s, box-shadow 0.15s;
}
.esc-card:hover {
  border-color: rgba(0,0,0,0.12);
  box-shadow: 0 2px 8px rgba(0,0,0,0.04);
}
.esc-card.esc-priority-urgent {
  border-left: 3px solid #dc2626;
}
.esc-card.esc-priority-high {
  border-left: 3px solid #f59e0b;
}
.esc-card.esc-priority-normal {
  border-left: 3px solid #3b82f6;
}
.esc-card.esc-priority-low {
  border-left: 3px solid #d1d5db;
}

.esc-card-top {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 8px;
  flex-wrap: wrap;
}
.esc-time {
  font-size: 12px;
  color: #999;
  margin-left: auto;
}
.esc-card-reason {
  font-size: 14px;
  color: #333;
  line-height: 1.5;
  margin-bottom: 8px;
}
.esc-card-meta {
  display: flex;
  gap: 16px;
  font-size: 12px;
  color: #888;
  flex-wrap: wrap;
}

/* ── Badges ── */
.esc-badge {
  display: inline-block;
  padding: 2px 8px;
  font-size: 11px;
  font-weight: 600;
  border-radius: 4px;
  text-transform: uppercase;
  letter-spacing: 0.02em;
}
.esc-badge-urgent {
  background: #fef2f2;
  color: #dc2626;
}
.esc-badge-high {
  background: #fffbeb;
  color: #d97706;
}
.esc-badge-normal {
  background: #eff6ff;
  color: #2563eb;
}
.esc-badge-low {
  background: #f3f4f6;
  color: #6b7280;
}
.esc-badge-type {
  background: #f5f3ff;
  color: #7c3aed;
}
.esc-badge-status {
  background: #ecfdf5;
  color: #059669;
}

/* ── Empty state ── */
.esc-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  padding: 100px 20px;
  color: #bbb;
  font-size: 15px;
}
.esc-empty svg { opacity: 0.3; }

/* ── Detail page ── */
.esc-detail-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 24px;
  gap: 16px;
  flex-wrap: wrap;
}
.esc-detail-header h1 {
  font-size: 24px;
  font-weight: 700;
  color: #1a1a1a;
  margin: 4px 0 0;
}
.esc-back {
  font-size: 13px;
  color: #888;
  text-decoration: none;
  transition: color 0.12s;
}
.esc-back:hover { color: #333; }

.esc-detail-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

/* ── Buttons ── */
.esc-btn {
  display: inline-flex;
  align-items: center;
  padding: 7px 16px;
  font-size: 13px;
  font-weight: 600;
  font-family: inherit;
  border: 1px solid rgba(0,0,0,0.1);
  border-radius: 7px;
  cursor: pointer;
  transition: all 0.12s;
  background: #fff;
  color: #333;
}
.esc-btn:hover {
  border-color: rgba(0,0,0,0.2);
  background: #fafafa;
}
.esc-btn-primary {
  background: #144629;
  color: #fff;
  border-color: #144629;
}
.esc-btn-primary:hover {
  background: #1a5c36;
  border-color: #1a5c36;
}
.esc-btn-success {
  background: #059669;
  color: #fff;
  border-color: #059669;
}
.esc-btn-success:hover {
  background: #047857;
  border-color: #047857;
}
.esc-btn-danger {
  color: #dc2626;
  border-color: #dc2626;
  background: #fff;
}
.esc-btn-danger:hover {
  background: #fef2f2;
}

.esc-input {
  padding: 7px 12px;
  font-size: 13px;
  font-family: inherit;
  border: 1px solid rgba(0,0,0,0.1);
  border-radius: 7px;
  outline: none;
  min-width: 200px;
  transition: border-color 0.12s;
}
.esc-input:focus {
  border-color: #144629;
}

.esc-resolve-form {
  display: flex;
  gap: 6px;
  align-items: center;
}
.esc-approval-form {
  display: flex;
  gap: 6px;
  align-items: center;
}

/* ── Detail grid ── */
.esc-detail-grid {
  display: grid;
  grid-template-columns: 360px 1fr;
  gap: 24px;
  align-items: start;
}
@media (max-width: 768px) {
  .esc-detail-grid {
    grid-template-columns: 1fr;
  }
}

/* ── Context card ── */
.esc-context {
  background: #fff;
  border: 1px solid rgba(0,0,0,0.06);
  border-radius: 10px;
  padding: 20px;
}
.esc-context-section {
  padding: 12px 0;
  border-bottom: 1px solid rgba(0,0,0,0.04);
}
.esc-context-section:first-child { padding-top: 0; }
.esc-context-section:last-child { border-bottom: none; padding-bottom: 0; }
.esc-context-section h3 {
  font-size: 11px;
  font-weight: 700;
  color: #999;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin: 0 0 8px;
}
.esc-context-section p {
  font-size: 14px;
  color: #333;
  line-height: 1.5;
  margin: 0;
}

.esc-meta-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
}
.esc-meta-item {
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.esc-meta-label {
  font-size: 11px;
  color: #999;
}

.esc-promises {
  margin: 0;
  padding: 0 0 0 16px;
  font-size: 13px;
  color: #555;
  line-height: 1.6;
}

/* ── Timeline ── */
.esc-timeline {
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.esc-timeline-item {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  color: #555;
}
.esc-timeline-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: #144629;
  flex-shrink: 0;
}

/* ── Transcript ── */
.esc-transcript {
  background: #fff;
  border: 1px solid rgba(0,0,0,0.06);
  border-radius: 10px;
  padding: 20px;
}
.esc-transcript h3 {
  font-size: 11px;
  font-weight: 700;
  color: #999;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin: 0 0 16px;
}

.esc-messages {
  display: flex;
  flex-direction: column;
  gap: 16px;
  max-height: 600px;
  overflow-y: auto;
}

.esc-msg {
  padding: 12px 16px;
  border-radius: 8px;
}
.esc-msg-user {
  background: #f0f4f1;
}
.esc-msg-assistant {
  background: #f8f8f8;
}
.esc-msg-system {
  background: #fffbeb;
  font-style: italic;
}
.esc-msg-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 6px;
}
.esc-msg-role {
  font-size: 12px;
  font-weight: 600;
  color: #555;
}
.esc-msg-time {
  font-size: 11px;
  color: #999;
}
.esc-msg-body {
  font-size: 14px;
  color: #333;
  line-height: 1.6;
}
.esc-msg-body p {
  margin: 0 0 4px;
}
.esc-msg-body p:last-child {
  margin-bottom: 0;
}